The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
May 2024 is an exceptional time at the Service Design Network (SDN) – it's Members Month, and we're extending a warm welcome to all service design enthusiasts! This month-long celebration is brimming with exclusive benefits and presents a remarkable opportunity to join our dynamic community at a discounted rate.
Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.
Calling all SDN Chapters! Would you like to host the next Service Design Global Conference in 2025? Submission is open until May 26, 2024.
Here is what's coming up at the SDN Academy this Spring! Join us for Facilitating Creative Sessions, Service Design Leadership Lab, Service Design Practitioner Curriculum or Socially Sustainable Services. Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses.
The Service Design Network’s Next Gen Conference was held online on the 12th of April. Missed a talk? Wanna asynchronously attend that other workshop? You can catch up on the entire 24 hour schedule, because recordings of all sessions are available for replay!
Join Joanna Bienz for a deep conversation about the early years of a career in the design and consultancy world. This is a one-hour webinar where we will explore what future and young professionals can expect from a career in design from someone who just went through it.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
Provide strategic input on human-centered approaches to designing solutions and delivering business value on projects. Coach designers and business partners through a collaborative design process.
Design a strategy to ease the fears and doubts parents had while experiencing this new educational model.
Service Designer Susana Olarte, Sara Castro, Lina Jiménez, Valentina Randazzo, Natalia Rodriguez, Daniel Pinilla, Maria Paula Guarnizo, Karen Blanco, Eduardo Cáceres, Johana Soto, Francisco Orjuela, Santiago Monroy, Jefferson Delgado, Faviana Huarachi.
Service Provider Háptica
Industry Education
Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?
Service Designer Erik van Zoelen, Noortje Hartman, Eddo Siep, Angelo Verbeek, Hidde Burgmans
Service Provider Koos Service Design
Industry Healthcare
Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.
Service Designer Filip Makowiecki - Lead UX & Service Designer - Izabela Styburska - Project Manager - Marta Krokoszyńska - Lead Researcher - Hanna Bielerzewska - UX Writer - Agnieszka Olek - CX Strategist - Dawid Wiener - Research Strategist
Service Provider Cogision
Industry Retail
Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.
Service Designer Arwa Hussein
Service Provider
Industry Financial Services
